Last Updated: 05/15/2026

Tenor ("Tenor," "Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our mobile application, interact with our kiosks, create an account, or otherwise use our products and services (collectively, the "Services"). By using the Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide
We may collect information you voluntarily provide, including:

• Name

• Email address

• Phone number

• Mailing address

• Account credentials

• Apartment community or property information

• Payment information

• Customer support communications

• Survey responses and feedback
   

Transaction Information
When you place orders through Tenor, we may collect:

• Products purchased

• Order dates and times

• Purchase amounts

• Payment transaction details

• Pickup activity
   

Device Information
We may automatically collect:

• IP address

• Browser type

• Device identifiers

• Operating system

• Mobile device information

• App version information
   

Location Information
With your permission, we may collect location information to:

• Identify nearby Tenor locations

• Improve services

• Provide location-specific inventory and offers

You may disable location services through your device settings.

Usage Information
We may collect information regarding:

• App usage

• Website activity

• Product searches

• Inventory browsing behavior

• Feature interactions
   

2. How We Use Information

We may use information we collect to:

• Provide and operate the Services

• Process transactions

• Fulfill orders

• Verify identity

• Communicate with customers

• Respond to support requests

• Improve products and services

• Analyze customer preferences and purchasing trends

• Optimize inventory selection by location

• Prevent fraud and unauthorized activity

• Comply with legal obligations

• Send updates, promotions, and marketing communications
   

3. Building-Level and Inventory Analytics

Tenor uses aggregated purchasing, demographic, and usage information to improve product selection and inventory planning.

We may analyze purchasing behavior at the property, neighborhood, regional, or network level to:

• Improve inventory availability

• Optimize product offerings

• Improve customer experience

• Enhance operational efficiency

We do not sell personally identifiable purchase histories to third parties.

4. Payment Processing
Payment transactions may be processed by third-party payment processors.
Tenor does not store complete credit card numbers on its systems.
Payment information is subject to the privacy policies and security practices of the applicable payment processor.

5. How We Share Information
We may share information with:
Service Providers
Companies that assist with:

• Payment processing

• Cloud hosting

• Analytics

• Customer support

• Email communications

• Software services

Property Owners and Managers
We may provide aggregated, anonymized information regarding usage trends and resident engagement. We do not provide personally identifiable customer information without consent unless required by law.
Legal Compliance
We may disclose information when necessary to:

• Comply with applicable law

• Respond to legal requests

• Protect rights, property, and safety

• Investigate fraud or misuse

Business Transfers
If Tenor is involved in a merger, acquisition, financing, or sale of assets, user information may be transferred as part of that transaction.

6. Cookies and Tracking Technologies
Tenor may use cookies, analytics tools, pixels, and similar technologies to:

• Improve website functionality

• Understand user behavior

• Measure advertising effectiveness

• Personalize experiences

Users may manage cookie preferences through browser settings.

7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention
We retain information for as long as reasonably necessary to:

• Provide Services

• Maintain records

• Resolve disputes

• Enforce agreements

• Comply with legal obligations

Retention periods may vary depending on the type of information involved.

9. Your Privacy Rights
Depending on your location, you may have rights to:

• Access personal information

• Correct inaccurate information

• Delete personal information

• Restrict certain processing activities

• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

10. Marketing Communications
Users may opt out of promotional emails at any time by:

• Clicking the unsubscribe link in emails

• Contacting Tenor directly

Operational and transactional communications may still be sent.

11. Children's Privacy
The Services are not intended for children under 13 years of age.
Tenor does not knowingly collect personal information from children under 13.
If we become aware that such information has been collected, we will take reasonable steps to delete it.

12. Third-Party Services
The Services may contain links to third-party websites, applications, or services.
Tenor is not responsible for the privacy practices of third parties.
Users should review third-party privacy policies separately.

13. Changes to this Privacy Policy
We may update this Privacy Policy periodically.
Changes become effective upon posting.
Continued use of the Services after changes are posted constitutes acceptance of the revised Privacy Policy.

14. Contact Us
If you have questions regarding this Privacy Policy, please contact:
Tenor
Email: info@tenorgrocery.com
Website: www.tenorgrocery.com
Austin, Texas, USA